The Money-Making Secrets Behind Hotel Design | WSJ Pro Perfected

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From vanishing minibars to disappearing closets, hotel rooms are shrinking. With the rise of Airbnb and hotel occupancy rates plateauing, operators are on the hunt for the most profitable design to maximize profits. Take Marriott’s Moxy brand, for example — its rooms are less than half the average size yet can generate up to 20% more revenue than its peers.

WSJ speaks to a leading hotel designer to find out how some hotels are keeping guests happy with less space.

Chapters:
0:00 Why your hotel closet vanished
0:39 How to shrink a hotel room
3:04 Encouraging guests down to the bar
5:02 Finding opportunities in the local area

Pro Perfected
Experts in engineering and design break down a ubiquitous problem, examining how the world is built and what can make it better.

#Hotels #Design #WSJ

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Comments

  1. This is the epitome of corporate greed and not listening to what your customers really want. I always avoid these hotels because who really wants to sleep in a shoe box, wash and iron clothes in a public area and check in/out at the bar?!

  2. EVERY choice made here.. drives me away. I don't WANT to be in a public space to do what i could do in the hotel room. Small rooms are a turn off that makes me leave a LOW score.

  3. Wow america sure sounds like a dystopia because I've stayed in budget hotels with select service and they're not nearly as bad as the design here. No closet? Foldable tables? Bathroom sink is outside? Check in desk is same as the bar???? These all sound horribly inconvenient!

  4. ✅ Excellent short video. ✅ Clear, concise, no BS and a very nice narrator. I hope he’s human and not AI. ✅ So very well done, easy to understand, interesting and useful. Bravo! Please do lots more.
    Thx -Lorne in Calgary Canada 🇨🇦 8April2026

  5. It never seems to be about guest comfort, it always seems to be about maximizing profit. Corporations are no longer happy making a profit, they're always looking to make more profit.
    I prefer staying at small locally owned, private hotels since I get much better, personalized service and amenities. I'll choose a local boutique hotel over a McHotel any day.

  6. Wall street ended practices for a trade internationally. Please change the name of the journal. Gold reserve ended. Dollar reserve ended. Four accounting firms ended up restructured to a non accounting service.I am I.

  7. This guy really just said “we stripped out every amenity physically possible and removed as much staff as we can, now it’s up to hotel staff to keep guests happy”

  8. I want space in my room. I always make sure there a refrigerator and microwave. Where else are you going to put your food.
    While checking in I wouldn’t want the front desk serving drinks while I’m standing after along flight.
    First I look location, stars, and reviews to make my final decisions. One thing I don’t like is having a big bar in the hotel, it can a bit noisy.

  9. Because, like virtually everything is in today’s America, it’s all and only about corporate profits and not about customers or even pride on the part of the company. These attempts to deal with the competition from AirBnB, VRBO, etc. would, in fact, make me more likely to choose one rather than a hotel.

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