Elevate Guest Experience with Accommodation Leadership

In hospitality, flawless guest experiences don’t happen by chance—they’re the result of expert coordination and strong leadership. Whether you’re an individual aiming to step into a senior role or a hotel group striving for consistent operational excellence, the Baseline – Accommodation Operations course delivers measurable value. 

For individuals, this course is a strategic tool to benchmark your readiness in front office and housekeeping leadership. It evaluates your knowledge of guestroom operations, service standards, and departmental leadership. The result? A clear understanding of your strengths and areas for growth, plus a certificate that validates your expertise. 

For hotel groups, the Baseline offers a scalable solution to assess and develop talent across accommodation teams. It’s ideal for recruiting, onboarding, and upskilling front office managers, executive housekeepers, and duty managers—ensuring consistent service delivery across properties. 

Our managers love the clear reports. Staff appreciate seeing both their strengths and growth areas, which boosts engagement. – Swiss Belhotel International

This isn’t just training—it’s a business asset. The course helps align team performance with brand standards, reduce operational errors, and improve guest satisfaction scores. 

The test includes 40 questions to be completed in 40 minutes. Upon completion, learners receive a certificate with their score—an eHotelier certified grade that reflects their knowledge against a global benchmark. eHotelier is a globally recognised learning provider, making this credential a powerful career and business tool. 

👉 Enroll now and benchmark your leadership potential.