Portillo’s, a fast casual chain known for its Chicago hot dogs, is piloting self-service kiosks in select restaurants, according to a Yahoo!Finance report.
Portillo’s has worked with Bite, a restaurant kiosk provider, to install 24-inch touchscreen self-ordering kiosks. The kiosks are equipped with large video screens and provide an engaging visual menu that the restaurant chain hopes will lead to larger orders and increased customer satisfaction.
“We’ve studied best practices across the restaurant industry to identify a next-generation ordering system as a thoughtful addition for both our guests and our team members,” Portillo’s CIO Keith Correia told the news outlet. “By offering an alternative ordering experience, we’re giving guests another way to get their Portillo’s however they prefer, while creating flexibility for our teams to focus on what they do best — making delicious food and providing fun, welcoming service. It’s about carefully integrating technology to enhance the classic Portillo’s experience that has delighted fans for over six decades.”
