In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your employees are notoriously rude, make frequent mistakes, and are constantly late with the food, then people are going to be far less likely to order from you. On the other hand, customers are more willing to overlook one or two slightly disappointing dishes if the customer service is exceptional. With Microsoft reporting that 96% of people using customer service as one of the main factors behind their brand loyalty decisions, it’s clear that your customers are looking for one thing: great service. And by using these industry secrets, you can help give it to them, leaving you to reap the rewards.
